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process
2004 May 14 • process, usabilityMeasuring User Experience
article; We've all seen the stats. Almost half of a site's visitors go elsewhere due to poor navigability, slow download times, or confusing content. If users have problems on your site, they jump to competitors en masse. Fortunately, there are several useful ways to evaluate user experience.
2004 May 14 • processThe KJ-Technique
article:: A group process for establishing priorities. KJ's do a great job of helping teams find patterns in large amounts of unorganized data and reach consensus. [credit: Column Two]
2004 May 14 • design, processWeb Designers On A Fence
article: The art of compromising. A great read for any web designer who is frustrated with top down design decisions. As a web designer you always want perfection, but as a client you know what you need done. In both cases it has never been an easy decision to compromise the design or the business goals. [credit: Digital Web Magazine]
2004 May 14 • processWeb content management a process, not a project
article: "When something is new, we need to approach it in an exploratory manner. We need to experiment and try things out. And so it has been with the Web. That period is now over. We need to move from seeing our websites as a series of projects, to managing them as a well-planned process." [
Introduction To Personas And How To Create Them
article: Learn about the use of personnas (archetypal representations of typical user types) in usability testing. "Personas allow you to identify and communicate user needs efficiently and effectively. By developing 'stand in' users, based on real user data, the design team can concentrate on designing for these archetypal... [credit: The Content Wrangler]
2004 May 9 • design, processUnderstanding Organizational Stakeholders for Design Success
article: User-centered design professionals pay special emphasis to one type of stakeholder-the users of the system-arguing that user experience needs to be carefully crafted to satisfy user needs. While understanding user needs and goals is certainly necessary, it is often not sufficient for producing a successful design. [credit: Usability Views]
2004 May 8 • processContent Deployment
article: Increasingly, organizations seek to separate content management, or the "development environment" from content delivery, or the "production environment." Under this approach editors and content contributors work in a staging or development environment which then publishes the content to a production environment. There are many advantages to this approach, but also some new challenges introduced, including the entire process of content deployment. [credit: Column Two]
2004 May 8 • process10 Principles of Change Management
article: Tools and techniques to help companies transform quickly. [credit: Column Two]
2004 May 1 • design, processWikis described in Plain English
article: Ultimately, a wiki is a specific type of website. A wiki is special because it allows a group of people to build, edit and modify a website with no programming or HTML whatsoever. Because it doesn't require technical expertise, all users of the wiki have equal ability to maintain and edit the site. Wikis are easy to learn and use, which makes them accessible to everyone. [credit: Column Two]
2004 April 24 • code, processA Standard for Site Organization
article: This example root level site structure makes a lot of sense for visitors and for developing and maintaining a website. [credit: Brainstorms and Raves]
2004 April 23 • process, usabilityHow To Quantify The User Experience
article: Here's an inciteful article from the folks at SitePoint. The author shares his method of quantifying user experience in a visual format that may help your clients understand how their site stands up against the competition. [credit: design PRINCIPLES]
2004 April 23 • ia, processInformation Architecture Library
resource: The IA Library is a selection of resources related to the field of information architecture. The collection includes articles, books, blogs, and more. [credit: Peter Van Dijck.]
2004 April 18 • ia, processAnalyzing Card Sort Results with a Spreadsheet Template
article: Explains how to quickly derive easily-read, quantitative results from a card-sort activity by entering data into a spreadsheet template that is adaptable to any set of cards and categories. [credit: Boxes and Arrows]
2004 April 17 • processThe Problem
article: Entitled The Problem, the Balloon, and the Four Bedroom House this article explores the idea of how good processes can tame unruly projects. [credit: Digital Web Magazine]
2004 April 11 • process, toolsRole by phase matrix...
matrix: Depicts the key user engineering roles and the phases of a generic development process. At each role-phase intersection is a synopsis of the contribution that role provides during the phase. You can use this matrix to access more detailed information about each role, each development phase, and role-phase activities. [credit: Poorbuthappy Guide to Ease]
2004 April 11 • ia, processCard sorting: a definitive guide
article: The definitive article on card sorting. [credit: Column Two]
2004 April 4 • ia, processAn introduction to personas
article: Explains what personas are, benefits of using personas, answers to common objections about personas, and practical steps towards creating them. It is meant as an introduction to personas, and provides enough information to start creating your own. [credit: Column Two]
2004 April 4 • ia, processUse Cases and interaction design
article: "Use cases are widely used in large projects to capture the functional requirements of software systems. In the hands of interaction designers, use cases can serve as a powerful tool for brainstorming workflows and bridging the gaps between design and development." [credit: InfoDesign: Understanding by Design]
2004 April 4 • business, processThe high cost of not finding information
article: "We need to embed both people and information within a system that fits how people in the organization work, that understands the workflow and when the needs for information arise. People need to use information within the context of their jobs and their environment. It's not just the information that is vital to the organization. It's the exchange of information, the information within the context of the people and the situation of the moment that needs to be recorded and tracked so that when people disappear, the reasons why decisions are made remain behind." [credit: InfoDesign: Understanding by Design]
2004 March 7 • code, processCost-Effective Website Acceleration Part 2
Part 2: to Sitepoint's Cost Effective Website Acceleration. A great introdution to caching and employing it to keep your site load time to a minimum. [credit: design PRINCIPLES]